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EY Announces Melvin Petty of ERP International as an Entrepreneur Of The Year® 2021 Mid-Atlantic Award Winner

EY Announces Melvin Petty of ERP International as an Entrepreneur Of The Year® 2021 Mid-Atlantic Award Winner
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Systems Engineer (Remedy Helix; Smart Reporting)

Industry Certification: BMC Certified Administrator: AR System 9.x Industry Certification: BMC Certified Administrator: BMC Atrium CMDB Knowledge & Skills: Excellent BMC Remedy product knowledge Understanding of designing and developing Remedy for multi-tiered user support including Service Desk and IT Operations Understanding of the Information Technology Infrastructure Library (ITIL) principles Job Related Skills Proficiency in configuring the BMC ITSM Suite, and integrated systems Scripting experience Java, C, HTML, CSS, PowerShell, and Bash within and outside of the BMC Remedy System. Ability to ascertain information about current organizational processes and how to go about organizing and improving IT Service Management practices based on the feedback.

CNS Middle East revamps its Managed Services portfolio

April 22, 2021 CNS, the leading system integrator in the Middle East’s technology space, recently announced the revamp of their managed services portfolio completed with the recent ISO 20000-1:2018 certification for ITSMS (IT Service Management System) to best go with their customers’ technology transformation requirements. The scope of this system applies to Sales, Consultancy, Implementation, Management and Support of ICT Infrastructure and Applications, including Cloud and all layers of technology services. CNS is one of very few companies to achieve this certification for their Service Management System and this is a great testimony for the focus on quality that CNS prides itself with. This brings CNS an edge in high quality services compared to competition

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