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HGS Digital Recognized by Frost & Sullivan for Its Complete Social Media Customer Care Solution


HGS Digital Recognized by Frost & Sullivan for Its Complete Social Media Customer Care Solution
HGS EPIC™ social care program is designated best-in-class for customer value leadership
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SANTA CLARA, Calif., May 3, 2021 /PRNewswire/ HGS Digital is being recognized,
for the second year in a row, for its compelling social media strategy and solutions portfolio that includes HGS
EPIC™ Social Care program
. Working with clients and PR firms, the HGS
EPIC™ Social Care team responds to everyday inquiries efficiently while delivering appropriate messaging in the context of human rights, natural disasters, and pandemics. 
HGS Digital is the digital technology business of Hinduja Global Solutions (HGS), a global leader in business process management (BPM) and in optimizing the customer experience lifecycle. The company operates a global network of customer experience (CX) centers across the United States, C ....

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W&M Commencement award winners to join Pres. Rowe for Community Conversation


The James Frederic Carr Memorial Cup
The James Frederic Carr Memorial Cup was established in honor of a William & Mary student who served with distinction in the First World War and lost his life before he could return to graduate. The award recognizes the student who best exemplifies character, scholarship and leadership.
The recipient of the 2021 Carr Memorial Cup is Abram Clear ’21. Clear will graduate with a Bachelor of Arts in linguistics and anthropology and recently accepted an offer to pursue a fully-funded linguistics M.A. at University of Toronto.
A 2021 Rhodes Scholarship finalist, Clear distinguished himself as a true academic and campus leader. His senior honors thesis focused on the dialect of his family, based in the Appalachian Mountains, specifically on vowel production and perception. ....

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Chorus.ai's Conversation Intelligence Platform Receives North America Customer Value Leadership Award


Chorus.ai, the No. 1
Conversation Intelligence Platform for high performing Revenue teams, announced today the company has received a 2021 North America Customer Value Leadership Award from
Frost & Sullivan, a global growth partnership company. Based on an analysis of the North American Conversation Intelligence market, Frost & Sullivan concluded that Chorus provides immediate value across enterprise Revenue Teams and enables Sales Teams to win more deals with greater velocity.
Revenue leaders, from enterprise to SMB, are beginning to understand the necessity of AI-driven intelligence and insights to better understand the contextual relationship they have with their clients, said
Jim Benton, CEO at Chorus.ai. This distinction by Frost & Sullivan is validation by the market that Conversation Intelligence aligns large enterprise to the voice of their customers at scale. We re honored by this recognition and will continue to deliver value to our customers while ....

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