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Community Satisfaction Survey begins

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Community Satisfaction Survey begins
Each year, Central Goldfields Shire Council participates in the Victorian Government’s state-wide Local Government Community Satisfaction Survey.
Residents and households may receive a telephone phone call from now until March from the independent market research agency, National Field Services asking a number of questions about different services Council provides. The survey is conducted by independent researchers, JWS Research.
The survey data provides Council with a local community perspective on Council’s performance in key areas which are important to our community,” Central Goldfields Shire Mayor Cr Chris Meddows-Taylor said.
“The Community Satisfaction Survey provides an insight into perceptions on how Council performed over the past year while also showing where Council should focus efforts to make improvements to meet changing community expectations,” he said. ....

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Annual Community Satisfaction Survey

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Annual Community Satisfaction Survey
During February, we are conducting Council’s annual Community Satisfaction Survey to help measure community sentiment on a range of our services and facilities as well as other issues of concern in Bayside.
We have engaged Metropolis Research to conduct the survey phone interview interviews to get your feedback on how we can improve our performance.
Researcher will be call 700 randomly selected households, via landline and mobile, in Bayside to share their experiences. Participation is voluntary however we encourage you to have your say.
The survey involves a conversation to truly understand the issues that are important to Bayside residents. It measures residents’ satisfaction with overall performance, services and facilities, planning and development, customer service and planning for population growth, along with other issues. ....

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Know Your Council benchmarks Baw Baw ahead in key areas

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Know Your Council benchmarks Baw Baw ahead in key areas
Baw Baw Shire Council has performed well in the annual Know Your Council results, released this week.
Know Your Council compares Councils across a range of core service delivery areas including Governance, Aquatic Facilities, Animal Management, Food Safety, Libraries, Roads, Statutory Planning, Waste Collection, Financial Performance and Sustainable Capacity.
Council’s performance in the 2019/20 financial year was compared to Councils of a similar size, as well as Councils across Victoria.
Areas Council performed well in:
The percentage of Council decisions made closed to the public was just 1.69 per cent, compared to the Victorian average of 9.84 per cent. ....

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