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Suncorp NZ Invests In A Technology-enabled Workforce

Suncorp New Zealand has announced it is doubling down on developing a technology-enabled workforce, following its success in adapting to fully remote work during last year’s COVID-19 lockdowns. Suncorp NZ began a major digital overhaul in 2016 with a focus . ....

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Suncorp upgrades contact centre platform

By
Kate Weber
on May 25, 2021 5:22AM
For 7000 agents.
Suncorp has upgraded the software underpinning its contact centre operations with a view to answering calls in future with a blend of virtual and human resources .
The new software, Genesys Engage, will be used by about 7000 agents to handle volumes of around 15 million voice interactions each year.
In the first instance, the upgrade will boost capacity, while supporting a fluid workplace across multiple sites, and providing greater flexibility to manage workload, Genesys said in a statement.
It was also to improve its ability to respond quickly to claim events and ensure it prioritises customers in the moments that matter. ....

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Hedge Fund Picks at Sohn 2020 Show Perils of Pandemic Investing

(Bloomberg) To say investing is tricky during the pandemic would be an understatement. And so it has proved for many hedge-fund managers since last year’s Sohn Investment Conference in Hong Kong. ....

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Suncorp offers mice plague relief package

The non-major bank has announced that it is extending its natural disaster funding to support regions affected by the mouse plague. ....

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Rugby: Super Rugby Australia title decided in last seconds

Rugby: Super Rugby Australia title decided in last seconds
8 May, 2021 06:20 PM
4 minutes to read
Brandon Paenga-Amosa and Angus Scott-Young of the Reds celebrate victory after the Super RugbyAU Final. Photo / Getty
Brandon Paenga-Amosa and Angus Scott-Young of the Reds celebrate victory after the Super RugbyAU Final. Photo / Getty
news.com.au
The Queensland Reds have won the 2021 Super Rugby AU title after a nailbiting conclusion to Saturday evening s final at Brisbane s Suncorp Stadium.
After trailing the Brumbies for most of the contest, Queensland captain James O Connor dived over deep into overtime to help the Reds claim their first title in 10 years. ....

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