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Albertsons CEO Vivek Sankaran sizes up state of grocery post-pandemic supermarketnews.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from supermarketnews.com Daily Mail and Mail on Sunday newspapers.
Share it For most of the industry s life, retail had a plentiful supply of labor for critical tasks that was absolutely free. The source of that unpaid labor? Customers. Shoppers drove the last mile to and from their house to the nearest distribution hub (in this case a store). They paced the aisles and picked the merchandise from the shelf. They walked products from shelf to point of sale and then to their car before driving off, perhaps to another store. It was a sweet deal for the retailer, which also drew a major marketing benefit from the perpetual billboard of a storefront. Among all the other things that COVID-19 has upended, that operating model too now might have changed to a large degree, forever. ....
Retail: Stickiness of Digital Shift Resets Priorities March 16, 2021 A new report from the Retail Industry Leaders Association (RILA) and McKinsey & Co. highlights how sticky the digital shift has become over the past year, and how important personalization, supply chain optimization, omnichannel and sustainability have become to ensure survival in the new landscape. Ecommerce penetration post-pandemic is projected to be in a range of 25% to 40% across categories, the report states, with the highest figure in apparel and the lowest in home improvement. The report tapped the expertise of more than 100 retail industry leaders, including the CEOs of Home Depot, Target, Ulta Beauty, Ahold Delhaize, the Walgreens Boots Alliance, Ikea, Nordstrom and Dollar General. ....
FatCamera via Getty Images For retailers, COVID-19 may not have ultimately changed the industry so much as hurdled it several years into the future. Aside from a new focus on safety and the spread of pathogens, much of that future had been widely predicted throughout the industry in years prior. Preparations were varied at best. As stores closed and Americans sheltered in place, the future arrived. Even digital holdouts began shopping online. Curbside not even a thought for many consumers and store chains took center stage along with other low-contact fulfillment options. Some companies, such as Target, were ready after years of investment. Others were scraping together solutions on the fly with cardboard signs. ....