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Social Security 'Overwhelmed' by Mail, Infuriating Customers Seeking Documents


Social Security Overwhelmed by Mail, Infuriating Customers Seeking Documents
With most employees teleworking during the pandemic, the watchdog faulted the agency for not having a system to track and return customers’ identification documents.
The Social Security Administration is struggling with a backlog of thousands of unprocessed eligibility documents and half of field offices report being overwhelmed by mail as a result of the agency s inability to adequately manage mail processing during the pandemic, the agency s inspector general reported last week.
Since the start of the COVID-19 pandemic, most Social Security offices have been in a maximum telework stance, but some managers have had to report to their offices to handle mail duties. Lawmakers have repeatedly highlighted complaints from constituents about the need to mail original copies of sensitive documents, including drivers licenses and birth certificates, to the agency as a result of the of ....

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Balloon Juice | Tuesday Evening Open Thread: Schadenfreude, Earned


The
Washington Post, industry paper for the company town whose monopoly is national politics, pulls no punches:
Ousted Social Security commissioner Andrew Saul, the Trump appointee who declared Friday he would defy his firing by President Biden, on Monday found his access to agency computers cut off, even as his acting replacement moved to undo his policies.
“I’m here to do the job,” Saul said from his home in Katonah, N.Y., where he had led the agency since the coronavirus pandemic forced most operations to shift in March 2020 to remote work, “but I can’t do anything with the communications shut down.”… ....

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