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• The Right To Repair rule allows motorists of new vehicles to have them serviced or repaired at any independent provider they choose. • • What this also means is that the customer cannot be locked into warranty or service plans from the dealership when buying a new vehicle. • Automotive dealerships - more than anyone else - will be dreading 1 July 2021. The imminent activation of the Right To Repair campaign puts the remote control in the hand of the customer, enabling motorists of new vehicles to have them serviced or repaired at an independent provider of their choosing. Furthermore, dealerships cannot force service or motor plans onto the customer, which is currently a non-negotiable term. Instead, it will be offered as an option. ....
A KwaZulu-Natal car owner recently drove his Mercedes-Benz two and a half hours to the nearest Mercedes dealership, which was situated in Shelly Beach. The gearbox had been giving him trouble and he wanted a professional mechanic to look into the problem. At the dealership, which trades as Garden City Motors Shelly Beach, his car was hooked up to the diagnostics machine and he got the news that the valve gear control unit had to be replaced. The total quote was R46 096; the car owner was in shock. Luckily, he decided to get a second opinion. With that obtained, the car was repaired within a few days for R3 500. So why did Garden City Motors quote R46 096? ....