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ISG to Publish Two Studies Examining Contact Center Technology Providers


Press release content from Business Wire. The AP news staff was not involved in its creation.
ISG to Publish Two Studies Examining Contact Center Technology Providers
April 26, 2021 GMT
STAMFORD, Conn. (BUSINESS WIRE) Apr 26, 2021
Information Services Group ( ISG ) (Nasdaq: III ), a leading global technology research and advisory firm, has launched two research studies examining providers of technology tools and services for the contact center industry.
The study results will be published in two comprehensive ISG Provider Lens
™ reports Contact Center – Customer Experience Services and Contact Center as a Service both to be issued in September. The reports will cover a range of technology services available to support contact centers, including customer experience services and cloud-based contact-centers-as-a-service (CCaaS), which allow contact centers to operate efficiently with remote workers. ....

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ISG Launches Study on Cybersecurity Solutions, Services


Posted on
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Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has launched a research study examining cybersecurity solutions and services offered by vendors across the globe.
The study results will be published in a comprehensive ISG Provider Lens™
report, called Cybersecurity – Solutions & Services, scheduled to be released in June. The report will cover a range of cybersecurity services, including identity and access management and data loss prevention, at a time when enterprises worldwide face a growing number of security threats from increasingly sophisticated attackers.
Enterprise buyers will be able to use information from the report to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients. ....

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