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People with affected loans drawn down on or after that date would receive $135. ASB told customers the refunds were being made because it “may” have failed in all cases to give written notice to customers of charges levied after they requested changes to their loans. ROBERT KITCHIN/STUFF Financial Markets Authority chief executive Rob Everett and Reserve Bank governor Adrian Orr deliver the findings of their joint review into the conduct and culture of banks in New Zealand. First published in 2018. “In recognition that written confirmation may not have been provided, we’re making payments to impacted customers,” it told affected customers. ....
Kirk Hargreaves/Stuff ASB has sent emails to some of its borrowers to tell them they are in line for fee refunds of $68 or $135. ASB has begun making $8.1 million in compensation payments to around 73,000 borrowers who had home loans and personal loans with the bank between June 2015 and July 2019. The bank has sent emails subject line, “An important message about a payment to your account”, to customers entitled to the payments of either $68 or $135, depending on when they were charged. It follows a deal done with the Commerce Commission, which said ASB had agreed to pay the compensation for failing to exercise the care of a responsible lender by breaching the lender responsibility principles under the Credit Contracts and Consumer Finance Act. ....