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Which? reveal companies to avoid when booking your holiday over Covid policy. (PA) Consumer watchdog Which? is warning British holidaymakers over which holiday providers to avoid because of “shortcomings” with refund commitments due to Covid-related disruption. Lastminute.com, Love Holidays, On The Beach and Teletext were all added to the red list suggesting they could leave customers out of pocket if they are unable to travel as planned. Companies that did not provide clear information on their booking policies were also rated as red for a lack of transparency. Operators on the red list were not necessarily in breach of consumer law according to Which? ....
Which? reveal companies to avoid when booking your holiday over Covid policy. (PA) Consumer watchdog Which? is warning British holidaymakers over which holiday providers to avoid because of “shortcomings” with refund commitments due to Covid-related disruption. Lastminute.com, Love Holidays, On The Beach and Teletext were all added to the red list suggesting they could leave customers out of pocket if they are unable to travel as planned. Companies that did not provide clear information on their booking policies were also rated as red for a lack of transparency. Operators on the red list were not necessarily in breach of consumer law according to Which? ....
A watchdog is advising holidaymakers against booking with 20 package holiday providers because of “shortcomings” with refund commitments due to Covid-related disruption. Which? said its “red list” of companies that could leave customers out of pocket if they are unable to travel as planned included major operators Lastminute.com, Love Holidays, On The Beach and Teletext. Companies that did not provide clear information on their booking policies were also rated as red for a lack of transparency. The consumer group said the policies of operators on the red list were not necessarily in breach of consumer law, although some have faced investigations by the Competition and Markets Authority (CMA) in the past year over failures to refund their customers, such as Love Holidays and Teletext. ....
Holidaymakers are being warned against booking with 20 providers due to alleged shortcomings with booking terms and commitment to refund in the event of Covid-related disruption. Lastminute.com, Love Holidays and Teletext Holidays are among those ‘red listed’ in research by Which? while companies that committed to offering refunds in most scenarios – such as British Airways Holidays, First Choice, Hays Travel, Jet2holidays, Trailfinders and Tui – were rated as green. However, Which? confirmed that only seven of the 20 companies on its red list responded to its “repeated requests for information on their policies” and were thus rated red for a “lack of transparency”. ....