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Home / Shipping News / Marine Insurance P&I Club News / Research Reveals Speed Of Process Is The Biggest Challenge Facing Maritime Insurance Claims Managers: Only 48% Of Marine Claims Managers Are Satisfied With The Insurance Claims Process Research Reveals Speed Of Process Is The Biggest Challenge Facing Maritime Insurance Claims Managers: Only 48% Of Marine Claims Managers Are Satisfied With The Insurance Claims Process New research from Marine Judge – the AI Driven Marine Insurance Platform – reveals that 44% of managers involved in maritime insurance claims say the biggest challenge they face is the claims process itself taking too long. This is followed by one in three (32%) who say it is the cost of the process, and 20% who cite poor communication with insurance staff. ....
Marine Insurance Claims Survey Reveals Where Dissatisfaction Lies in the Sector Use of AI Technology May Help Speed Up Process UK – WORLDWIDE – It will come as no surprise to anyone who has ever been involved in one, that an online survey last month revealed 44% of managers involved in maritime insurance claims say the biggest challenge they face is the claims process itself taking too long, indeed one might even expect the figure to be higher. Further complaints included the cost of the process (32%) and 20% who cite poor communication with insurance staff. The figures come from Marine Judge, a company which uses artificial intelligence (AI) systems on its Marine Insurance Platform, an industry sector which unfortunately seems to have spawned yet another new word to describe itself, the self-explanatory, insuretech. ....