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Business interruption claims could now hit €183m, says FBD

Business interruption claims could now hit €183m, says FBD
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Financial Services , Pensions Ombudsman , நிதி சேவைகள் , ஓய்வூதியங்கள் ஆஂபட்‌ஸ்மந் ,

Is the financial services complaints system broken?


Is the financial services complaints system broken?
Both consumers and firms cite flaws in the process but adding a further layer risks ramping up costs
By
Amanda Newman Smith
4
Shutterstock / Jane Kelly
If companies fall short of their customers’ expectations, those customers have a right to complain but the process needs to be fit for purpose.
Complaints about financial advisers and product providers are made initially to those firms, then escalated to the Financial Ombudsman Service (FOS). Complaints specifically about personal or occupational pension schemes can go to The Pensions Ombudsman (TPO).
Both organisations were established by parliament to provide free and impartial resolution of complaints as an alternative to the courts. Both have internal processes to go through if complaints are still unresolved but, after that, options are few and external scrutiny is limited. ....

United Kingdom , Paul Howlett , Tom Selby , Alan Lakey , Tom Skinner , Shutterstock Jane Kelly , Health Service Ombudsman , Highclere Financial Services , Financial Ombudsman Service , Adviser Alliance , High Court , Pensions Ombudsman , Independent Assessor , Dame Gillian , Barnaby Cecil Financial Planning , ஒன்றுபட்டது கிஂக்டம் , பால் ஹவ்லெட் , டோம் ஸெல்பீ , ஆலன் லேக்கி , டோம் ஸ்கின்னர் , ஆரோக்கியம் சேவை ஆஂபட்‌ஸ்மந் , ஹைஹ்க்லர் நிதி சேவைகள் , நிதி ஆஂபட்‌ஸ்மந் சேவை , உயர் நீதிமன்றம் , ஓய்வூதியங்கள் ஆஂபட்‌ஸ்மந் , சுயாதீனமான மதிப்பீட்டாளர் ,