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“Where’s Jim Judge, the invisible Eversource boss?” one local columnist’s headline read.
That may have added to the public’s frustration with the company, which months later continues to take criticism for how it responded to the storm, though Eversource officials say some of the Monday-morning quarterbacking is unwarranted, especially since the major weather event was worse than initially forecast and took place amid a pandemic.
Regardless, don’t expect to see similar headlines with Joe Nolan now in charge. That’s because Nolan, who started as Eversource’s new CEO on May 5, said he will be a much more public figure, and one of his top priorities is to restore customers’ confidence in the company. ....

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