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Southwest Airlines pilots ready to picket over 'frustration' and 'chaos' of summer flying increase dallasnews.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from dallasnews.com Daily Mail and Mail on Sunday newspapers.
An aviation psychologist explains why COVID-19 is causing havoc for passengers and crews dallasnews.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from dallasnews.com Daily Mail and Mail on Sunday newspapers.
UTA expert: Employers should embrace flexibility as remote work ends miragenews.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from miragenews.com Daily Mail and Mail on Sunday newspapers.
'Weary, exhausted, frustrated and forgotten' flight attendants lash out at Southwest Airlines dallasnews.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from dallasnews.com Daily Mail and Mail on Sunday newspapers.
Erin Bowen, a professor of psychology at Embry-Riddle Aeronautical University, studies passenger behavior on planes. She said in her view, incidents in the cabin can’t be isolated from a stressful passenger experience that starts at the airport. “It’s the whole system that sort of contributes and builds up stresses and frustrations,” Bowen said. Travelers often navigate ticket kiosks, tagging their luggage and finding their way to their gate on their own. They go through the stress of security checkpoints and then are loaded into a small cabin with shrinking seats and legroom in addition to limited amenities. “It’s very dehumanizing,” she said. ....