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David Y. Ige | DCCA NEWS RELEASE: Hawaii Consumers Empowered with New Online Complaints Portal


Home » Latest News, Newsroom » DCCA NEWS RELEASE: Hawaii Consumers Empowered with New Online Complaints Portal
DCCA NEWS RELEASE: Hawaii Consumers Empowered with New Online Complaints Portal
Posted on Jul 14, 2021 in Latest News, Newsroom
HONOLULU The Department of Commerce and Consumer Affairs Regulated Industries Complaints Office (RICO) launched a new website portal that allows the public to electronically submit formal complaints against professional and vocational licensees as well as unlicensed persons. The complaints portal follows the release of another online tool RICO debuted a few months ago that enables consumers to immediately report unlicensed activity occurring in the community.
The new complaints portal is an efficient and economic option for consumers, as it eliminates the need to print and fill in a paper complaint form and mail it with copies of supporting documentation to RICO. When a complaint is filed electronically, the system will conven ....

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State launches online portal for consumers to file complaints about Hawaii businesses


State launches online portal for consumers to file complaints about Hawaii businesses
HNN Staff
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HONOLULU (HawaiiNewsNow) - There’s a new and more convenient way for Hawaii consumers to submit complaints against businesses.
The Department of Commerce and Consumer Affairs Regulated Industries Complaints Office has launched an online portal ― eliminating the need to print, fill out and mail a paper form.
“Our office continues to strive to improve services for consumers likely dealing with a stressful situation when reaching out to us,” said Esther Brown, RICO’s complaints and enforcement officer.
“We hope they find the portal convenient and easy to use, and that electronic filing will be the norm going forward as more learn of the available option.” ....

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