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Staff not returning calls and closure over Christmas were two of 20 complaints one Northern Rivers council received in the past quarter. A report to be tabled at the next Tweed Shire Council meeting reveals the council received 44 compliments and 20 complaints between October and December 2020. According to the Compliments and Complaints Analysis Report the most complimented area was park and open space maintenance under the Sustainable Communities and Environment division, which received 16 compliments. Other compliments related to customer service, response to storms and support during COVID-19 restrictions. The report states compliments were recorded to provide staff with feedback on performance and show a good sign of an engaged and active community. ....
The final outcome is a design for all skill levels and includes features such as ramps, rails, grind ledges, quarter pipes, stairs and more. The first stage of construction is expected to be finished by September 2021, weather permitting, with works to run through April and June/July school holidays. The council said a construction site will be established near the site with fencing and mesh set up for safety. They said the majority of work would be carried out from Monday-Friday from 6am-6pm and the occasional Saturday when required. Temporary toilets will be in place until the new public amenities building is completed. ....
Three ornate sea creatures have been removed from the Keppel Kraken wet play area on the Yeppoon foreshore. A statement from Livingstone Shire Council said the decision to remove the crab, turtle, and stingray installations was made after “numerous unsuccessful attempts to halt their ongoing deterioration”. ....