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Help Lightning Joins Zebra Technologies' PartnerConnect Program And Achieves Solution Validation


Remote visual assistance software enables remote support, real-time collaboration and problem solving for Zebra customers
Help Lightning, a provider of remote visual assistance software that enables a company’s experts to accelerate the transformation of their service and support operations, announces it has successfully completed Zebra Technologies’ Validated Program for Help Lightning’s first remote assistance software. This designation indicates to customers and partners that Help Lightning’s remote assistance software was successfully tested – confirming its performance and functionality with select Zebra devices.
Working closely with Zebra engineering teams, Help Lightning has tested its remote assistance software with select products for interoperability, including the ET51, ET56, TC26, TC52, TC57, TC72, TC77 and the HD4000. ....

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Help Lightning's Remote Assistance Software Receives Two Gold Stevie Awards


Company recognized in two categories by The 19th Annual American Business Awards®
Help Lightning, a provider of remote visual assistance software that enables a company’s experts to accelerate the transformation of their service and support operations, today announced the company’s Remote Assistance Software has been named the winner of two Gold Stevie® Awards in the categories of Mobile Operations Management Solution and Manufacturing Solution in The 19th Annual American Business Awards®.
Help Lightning’s remote visual assistance software is easy to use, quick to deploy and works with existing mobile devices (iOS, Android), web-browsers, and smart glasses. The software’s augmented reality features, including the merging of two video streams and use of 3D annotation, improves real-time communications and solves difficult problems, virtually, from anywhere in the world. 50,000 users in over 90 countries have adopted Help Lightning’s remote assistance software t ....

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Help Lightning Remote Assistance Software Now Available On Genesys AppFoundry


Help Lightning Remote Assistance Software Now Available On Genesys AppFoundry
Help Lightning combines with Genesys Customer Experience Platform to help agents work virtually side-by-side to quickly solve customer issues
Help Lightning, a provider of remote visual assistance software that enables a company’s experts to accelerate the transformation of their field service, today announced its remote assistance software is now available on Genesys® AppFoundry. As the industry’s largest dedicated marketplace focused on customer experience solutions, the AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce. ....

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