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'I Sold My Soul.' WhatsApp Content Moderators Review the Worst Material on the Internet. Now They're Alleging Pay Discrimination

'I Sold My Soul.' WhatsApp Content Moderators Review the Worst Material on the Internet. Now They're Alleging Pay Discrimination
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WhatsApp's Spanish language content moderators push for equal pay in internal letter

WhatsApp’s Spanish language content moderators push for equal pay in internal letter
Zoe Schiffer
© Illustration by Alex Castro / The Verge
WhatsApp’s Spanish language content moderators and customer service representatives are pushing the company for equal pay, according to an internal letter obtained by
The Verge. They say they’ve been excluded from a $2 per hour premium paid to other bilingual contractors. The workers are employed by Accenture, a third-party contracting firm, in Austin, Texas.
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“For several years now, Accenture, Facebook, and Whatsapp have denied equal treatment and pay to Spanish language Contingent Workers,” employees say in the letter. “It is an insult for companies like Facebook and Accenture to publicly champion diversity, but yet fail to deliver this to its own workers.” Accenture classifies much of its workforce as contingent, meaning employees are hired as contractors for a spec ....

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Facebook content moderator who quit reportedly wrote a blistering letter citing 'stress induced insomnia' among other 'trauma'

Facebook content moderator who quit reportedly wrote a blistering letter citing stress induced insomnia among other trauma
Facebook content moderator who quit reportedly wrote a blistering letter citing stress induced insomnia among other trauma
Paige LeskinApr 15, 2021, 03:52 IST
Facebook founder and CEO Mark Zuckerberg greets Facebook employees before speaking at a news conference at Facebook headquarters on on October 6, 2010.Justin Sullivan/Getty Images
Facebook has long faced criticism over its treatment of thousands of contracted content moderators.
A moderator who recently quit reportedly shared a note internally condemning Facebook over these practices.
The post pushes for moderators to be treated better, as well as have more say over policy-making. ....

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Facebook Content Moderator Reportedly Quit With Blistering Letter

Justin Sullivan/Getty Images
A moderator who recently quit reportedly shared a note internally condemning Facebook over these practices.
The post pushes for moderators to be treated better, as well as have more say over policy-making.
Before quitting his job Wednesday morning at Facebook a content moderator in Texas took the opportunity to call out the company s disconnected moderation system and its failure to support moderators.
The note was shared on Twitter by BuzzFeed News Ryan Mac, who said it came from a content moderator contracted through Accenture in Austin, Texas. The note slams Facebook leadership for encouraging moderators to do breathing exercises instead of providing adequate mental health support, as well as severing the connection between the people responsible for making the platform s policies and the moderators who spend the most time enforcing them. ....

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