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Salvatore Ferragamo and Medallia Together Amplify the Customer Experience


Press release content from Business Wire. The AP news staff was not involved in its creation.
Salvatore Ferragamo and Medallia Together Amplify the Customer Experience
February 18, 2021 GMT
SAN FRANCISCO (BUSINESS WIRE) Feb 18, 2021
Medallia, Inc. (NYSE: MDLA), the leader in experience management, announces that Salvatore Ferragamo, the iconic Italian luxury brand, has chosen Medallia Experience Cloud to improve the customer experience throughout its international network, both in physical stores and e-commerce sites.
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The extreme attention to the customer has always been a central element for Ferragamo since its birth by its founder in 1927.
Thanks to Medallia’s technology solutions, Ferragamo has opened conversations with its customers to bring their sentiment and voice into the organization and to give front-end teams relevant customer information so they can identify effective solutions to revenue-impacting issues and strengthen the ....

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