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eGain Corporation: eGain Clients Excel in Newsweek's Best Customer Service 2021 Survey
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Investegate |eGain Corporation Announcements | eGain Corporation: eGain Clients Excel in Newsweek's Best Customer Service 2021 Survey
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Goodyear Rolls Out Digital Customer Service with eGain - Multichannel Merchant
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eGain Corporation: Goodyear Rolls Out Digital Customer Service with eGain
SUNNYVALE, Calif., April 20, 2021 (GLOBE NEWSWIRE) eGain (NASDAQ: EGAN (http://www.nasdaq.com/symbol/egan)), the leading cloud platform for customer engagement automation, today announced that The Goodyear Tire & Rubber Company (NASDAQ: GT) has deployed eGain for digital-first, omnichannel customer engagement.
True to its goal of making the tire buying process easy for consumers, Goodyear wanted to deliver a cutting-edge customer service experience through virtual assistance and multimedia chat to help seamlessly match consumers with answers to their questions. The company also wanted to control costs and enable a seamless experience for contact center agents.