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43% of Consumers Are Likely to Recommend Products & Services Based on the Onboarding Process, Highlighting the Importance of a Valuable User Experience


43% of Consumers Are Likely to Recommend Products & Services Based on the Onboarding Process, Highlighting the Importance of a Valuable User Experience
New data on onboarding experiences and preferences reveals that onboarding experiences are valuable to customer satisfaction and retention. Businesses need to develop a client onboarding experience with informational videos and resources and a diverse set of engaging features.
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WASHINGTON, May 11, 2021 /PRNewswire/  The onboarding experience influences 43% of consumers decisions to recommend an online product or service, according to a
To reap the benefits of greater word-of-mouth marketing, companies that offer digital products and services need to develop an onboarding process that provides value to new users. ....

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1% of Consumers Will Abandon Online Products or Services in the First Month after Purchase, Highlighting Importance of Onboarding Strategies


51% of Consumers Will Abandon Online Products or Services in the First Month after Purchase, Highlighting Importance of Onboarding Strategies
New data on product abandonment and consumer preferences reveals that customer onboarding strategies are integral to businesses abilities to retain customers. Businesses need to design onboarding strategies with a long view to support users throughout their journeys.
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WASHINGTON, April 6, 2021 /PRNewswire/  Consumers are just as likely to abandon products within the first month of use (51%) as they are in the months following (49%), according to a new
Companies providing digital products and services will need to craft customer onboarding strategies that support consumers throughout their entire journeys to retain them. ....

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