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Poorly defined business requirements, failure in documentation, independent report finds Lindsay Clark Wed 26 May 2021 // 08:30 UTC Share Copy An independent review of a technology failure that led to the loss of 413,000 records of evidence from the UK’s Police National Computer (PNC) has found a lack of reviews and affective testing contributed to the debacle. Although the lost data has all been recovered, according to Kit Malthouse, minister for crime and policing, an independent investigation into the incident, led by Lord Bernard Hogan-Howe, has found that established procedures, such as reviews, were only loosely followed or in some cases not followed at all, during the introduction of the faulty script. Hogan-Howe is a former head of London s Metropolitan Police. ....
While all the records have been fully recovered, an independent inquiry, chaired by former Metropolitan Police chief Lord Hogan-Howe, has attributed the critical incident to both human error and failures at the management level. However, the system in question, a mainframe computer used for background checks on suspects, was first built in 1974 and the report has also called for it to be fully updated or replaced. There is a planned replacement for the 47-year-old system, but that is not expected to be ready for another two years. The PNC has had several updates since its launch but was slammed as inflexible in the report as it relies on a diminishing skills base of software engineers who know how it works. The deletion of the records was down to a single error in a piece of code, made while the engineers were trying to update the system, which was a legal requirement. ....
At the time, a technical investigation revealed a total of 209,550 offence records associated with 112,697 persons records had been wrongly deleted. The minister said yesterday that the Home Office was not aware of any operations that were “significantly adversely affected” by this incident. However, the National Police Chief’s Council was leading work to understand the full impact now that the data has been fully restored, he said. Malthouse said no records of convictions had been deleted as a result of this incident, and deletions only related to records in cases that occurred prior to 2015. He said the Home Office was “engaged intensively” with the PNC to “strengthen checks” on any future updates to law enforcement systems, including “the development and introduction of new processes and operating models to bolster the checks to ensure an error like this one does not happen again.” ....