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Complaints about phone and internet services have continued to drop for the quarter January to March 2021, according to the latest Telecommunications In. ....
Date Time Phone and internet complaints remain steady, with seasonal comparisons showing decline Between January and March 2021, residential consumers and small businesses made 30,393 complaints about phone and internet services. This is a decrease of 0.3 per cent compared to the previous quarter, and 6.1 per cent compared to the same quarter last year. The Telecommunications Industry Ombudsman’s Quarter 3 (Q3) 2020-21 Complaints Report published today (Wednesday 2 June 2021) shows mobile continues to be the most complained about service type, accounting for 35 per cent of all complaints. This is the highest proportion in the last five quarters. Problems with inadequate fault testing has emerged as an issue for all consumer types. This is when a provider fails to troubleshoot a problem with a consumer, or the consumer is not satisfied with the provider’s fault testing. ....
iTWire Wednesday, 02 June 2021 15:02 Comms Alliance welcomes reduction in telco complaints, TIO responds, MacTel comments Shares Click to expand Australia s Communications Alliance has welcomed the continuing trend of reduced volumes of telco-related complaints to the industry ombudsman. Figures released today by the Telecommunications Industry Ombudsman (TIO) report show that complaints in the three months to end-March 2021 were down 6.1% on the same quarter last year, and also slightly lower than the previous quarter – building on a trend of improvement during the past 12 months. The report also showed a significant quarterly drop of 38% in complaints from customers about difficulty in contacting their service provider. ....
Eighty-year-old dementia patient Len Smith was sold a phone plan he didn’t need or want. His daughter has spent more than a year trying to recoup the cash. ....
Telcos slammed for signing up customers to unwanted phone deals smh.com.au - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from smh.com.au Daily Mail and Mail on Sunday newspapers.