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Customer Success Manager at Alloy Automation

Own the entire post-sales process, from starting a trial to closing the deal
Talk with customers, understand their problems, and help them understand how Alloy can help them across use cases in fulfillments, marketing, loyalty, & more
Demo and create Alloy workflows on the fly, answer technical questions about the platform s capabilities, & convince customers that this is the solution they ve been missing
Create technical content such as prebuilt recipes, documentation, tutorial videos, & anything else that can enable us to scale onboarding
Handle technical customer support tickets, help overcome blockers for customers who are getting started with Alloy
Check in with larger customers, understand their needs and goals, & upsell them on additional workflows ....

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Interlace Ventures Adds New Venture Partners to Expand Strategic Investments in Tech-Enabled Commerce

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SAN FRANCISCO, March 2, 2021 /PRNewswire/ Today Interlace Ventures announced it has expanded its team with two commerce technology luminaries. Vibhu Norby and Sydney Werber will join as venture partners while retaining their respective roles at b8ta and Avise, bringing their insight and expertise as operators who are reinventing commerce. Backed by Bain Capital Ventures and some of the largest entities in retail, fashion and consumer packaged goods (CPG), Interlace Ventures invests exclusively in early stage commerce infrastructure companies.
Norby joins Interlace Ventures to support the fund s portfolio and expand its network. He is a repeat entrepreneur, Y Combinator alumnus, commerce innovator and previously a lead engineer at Nest Labs, which was acquired by Google in 2014. He will retain his current position as CEO & co-founder of b8ta the retail-as-a-service company that has launched thousands of products and is changing h ....

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Alloy Automation Emerges From Stealth with $5M In Seed Funding

Alloy Automation Emerges From Stealth with $5M In Seed Funding
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The ecommerce industry s first automation platform will use funds from Bain Capital Ventures and Abstract Ventures to rapidly expand its team and develop new product lines.
SAN FRANCISCO (PRWEB)
February 02, 2021
Alloy Automation, the ecommerce industry’s first automation platform, emerged from stealth today with $5M in seed funding led by Bain Capital Ventures and Abstract Ventures. Other investors include Y Combinator, BoxGroup, Webflow founder Bryant Chou, Shippo founder Laura Wu, and Attentive founder Brian Long, among others. Alloy Automation’s no-code platform enables ecommerce stores to create automated workflows for logistics, marketing, store operations, and more. ....

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Alloy raises $4M to build out its e-commerce automation service – TechCrunch

Alloy raises $4M to build out its e-commerce automation service
Alloy Automation, a startup that was part of the Y Combinator Winter 2020 cohort, announced today that it has closed $5 million across two rounds, the most recent of which brought $4 million to the company in October of 2020.
The new funds were raised at a $16 million pre-money, $20 million post-money valuation, Alloy told TechCrunch.
TechCrunch spoke with co-founders Sara Du, CEO, and Gregg Mojica, CTO, about the round, their market and their experience in Y Combinator.
Du, a Harvard dropout, and Mojicam, who skipped college altogether, met after the former emailed the latter about speaking at an open-source conference. The event didn’t end up happening, but the pair stayed in touch. Du wound up running a small streetwear store, interested in automation and app-connecting tools like Zapier, which she found to be too simple, and MuleSoft, which she described as very expensive. Out of a desire for som ....

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