Today, global technology company Zoho unveiled its unified communications platform, Trident, and added new capabilities to its virtual office platform, Zoho Workplace. Trident seeks to help businesses communicate and collaborate more efficiently across channels, reduce tool ambiguity and boost an organization’s digital adoption. The platform combines mail, messages, audio/video calls, calendar, tasks, and more into
Today, global technology company Zoho unveiled its unified communications platform, Trident, and added new capabilities to its virtual office platform, Zoho Workplace. Trident seeks to help businesses communicate and collaborate more efficiently across channels, reduce tool ambiguity and boost an organization’s digital adoption. The platform combines mail, messages, audio/video calls, calendar, tasks, and more into
Zoho Corporation has launched new tools for Zoho Desk, an anchor application in the company's customer service platform. New capabilities in Zoho Desk include Blended Conversations, which offers a combination of human-driven and bot-powered conversational services. The new features are designed to allow customer service agents to improve engagement and deliver better customer experiences. Blended
A majority of Canadian small businesses say they are doing the same or better than two years ago, even though many are worried about inflation, rising interest rates, supply chain issues, and labor shortages, Scotiabank’s annual Path to Impact Report showed. A total of 806 financial decision makers at Canadian businesses with annual revenue between