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84% of Indian Feel Like Service Is An Afterthought: Zendesk Study Consumers

Zendesk’s landmark annual research has highlighted the potential for businesses to drive business success. ....

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More Than Half Of Consumers Feel Service Is An Afterthought

Annual Zendesk Customer Experience (CX) Trends Report highlights CX as an imperative for growth
Nearly three quarters of UK businesses see a direct link between customer service and business performance
LONDON - January 18, 2022 - Zendesk’s landmark annual research has highlighted the potential for businesses to drive success with a focus on customer experiences - as more than two thirds of consumers worldwide (70%) report making purchase decisions based on the quality of customer service they receive. ....

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Zendesk Pricing – Hidden Costs, Plan Breakdowns & Value

Zendesk pricing plans begin from just
$5 per user, per month for the Zendesk Support Essential tier – making Zendesk, on the surface, one of the best value CRM providers a small business could choose. But, prices rise depending on the features you want – pick a Suite of add-ons and you ll be looking at costs of
$89 per user, per month for Zendesk.
Though costs can rise depending on the options you re after, Zendesk is undoubtedly a great value CRM system. There s even a
In this guide to Zendesk pricing, we ll walk you through the various price plans for each tier of Zendesk, plus what features you ll get for your buck. We also compare Zendesk to other CRM providers to help you decide which is the best CRM for your business. ....

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Zendesk Research Predicts: Business Success in 2021 Hinges on Delivering Exceptional Customer Experiences

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Despite 2020 being a year of far-reaching and rapid transformation in how people live, collaborate, and connect, the global Zendesk (NYSE: ZEN) Customer Experience (CX) Trends Report 2021 shows the customer experience is increasingly crucial to business success, and that the most successful companies are adopting new technology at record speed. In fact, new data released today shows that among tech decision makers, 75% say COVID-19 sped up technology adoption at their companies. At the same time, half of customers say that experience is more important to them now compared to a year ago and 63% of companies say their organization prioritizes CX more than a year ago. ....

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