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Cresta Announces Two Key Security Compliance Achievements, Appoints Alex Bekker VP of Engineering Leading enterprise expertise platform now has SOC 2 Type II and PCI-DSS compliance, reflecting commitment to securing client data News provided by Share this article Share this article SAN FRANCISCO, Feb. 17, 2021 /PRNewswire/ Cresta, the leading real-time expertise AI provider, announced today that it has achieved SOC 2 Type II and PCI-DSS compliance, two major security standards that reflect today s modern approach to data. The company has also appointed Alex Bekker as its Vice President, Engineering, to continue innovating on the Cresta Expertise Engine and platform. SOC 2 Type II compliance, established by the American Institute of CPAs and reflected on their Service Organization Control reporting platform, means that Cresta has met rigorous requirements for security monitoring, including for known malicious activity and unknown malicious activity regar ....
Porsche Ventures Invests in Leading AI Company Cresta, Plans Rollout on Digital Platforms Additional improvements and features on Porsche Connect will be the first touchpoint to benefit from the investment News provided by Share this article ATLANTA, Jan. 29, 2021 /PRNewswire/ Porsche Ventures has completed an investment in Cresta, the real-time intelligence company for customer conversations, which specializes in messaging and voice communication. Alongside the investment, Cresta s software will be rolled out across Porsche Cars North America, Inc. (PCNA) and Porsche Financial Services (PFS), Inc. online platforms to create a company-wide network that will enhance the customer support experience. Zayd Enam, CEO and co-founder of Cresta. Photo: Cresta. ....
Artificial Intelligence Allows Personalized Coaching for Customer Service Cresta, a San Francisco based software firm that specializes in artificial intelligence, has just announced a new AI program called Cresta For Customer Service, which allows customer service representatives to have live, customized training with bots to help refine contact center operations. By analyzing successful performance behavior, the software can help employees target specific areas for improvement. This new tool could help phase out more generalized training that tends to neglect individual skills and personalities of a wide range of workers. Companies today understand that every interaction counts, and going beyond the initial sale to deliver a stellar customer experience is paramount to building loyal customers, said Zayd Enam, co-founder and CEO of Cresta. Our team worked closely with innovative customer care and support teams to uncover the biggest challenges faced by agent-assisted ....
Share this article SAN FRANCISCO, Dec. 23, 2020 /PRNewswire/ Cresta, the real-time intelligence platform for customer conversations, today announced the launch of Cresta for Customer Service, designed to enable customer care teams to deliver more personalized customer experiences. Cresta s real-time AI coaching solution is for companies seeking to deliver the best possible service and support experience to their customers. Cresta s AI continuously learns top-performing service behaviors and puts those insights into action with real-time assistance and personalized coaching, resulting in more efficient operations, improved capacity, and a better customer experience. This results-driven approach has proven highly effective, with many customers seeing more than a 15% faster handle time, 19% better CSAT scores, and millions of dollars in cost savings and new revenue opportunities. ....