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‘Transparency is key to better governance’ 10 ‘Transparency is key to better governance’ Transparency is widely supposed to make institutions and their office holders both more trustworthy and more trusted. Transparency improves trustworthiness. Officials in the country’s communication institutions with offices in the mainland and Isles have been called upon to be- Dr Zainab Chaula. -transparent to the people by explaining in depth about various laws, procedures and guidelines in order to remove any misunderstandings over services provided by the institutions in both sides of the Union – namely the Tanzania Communications Regulatory Authority (TCRA), Tanzania Telecommunications Company Limited (TTCL) and Tanzania Posts Corporation (TPC). ....