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How insurers race to digitize has changed the role of CIO
How insurers race to digitize has changed the role of CIO
Nona Tepper and Jessica Kim Cohen
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Last February, Lisa Davis started her new job as chief information officer of Blue Shield of California, entering the healthcare industry for the first time with a new set of responsibilities and a charge to transform the Oakland-based insurer s previous operating model. A month later, COVID-19 hit. Who knew that when I took the job on February 24, 2020, that we would be entering into this global pandemic? Davis said.
Davis considers herself fortunate. Blue Shield of California had already laid out its digital transformation strategy. Insurers tight focus on crisis planning helped the industry adapt well during COVID. But even the most prepared underwent transformation.
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