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OUR survey shows utility providers score low on customer service delivery

KINGSTON, Jamaica The Office of Utilities Regulation (OUR) says its commissioned Mystery Shopping Research initiative for 2023 has found that utility providers scored an average of 54 per cent acros.

FLOW scores best at customer service among utility providers, NWC scores lowest

The Office of Utilities Regulation (OUR) says utility providers scored an average of 54 per cent in the delivery of customer service, based on the findings of its 2023 Mystery Shopping Research. The OUR said the top performer was FLOW at 65.

Phyllis Thomas Recalls Her Days as a Jamaica Gleaner Journalist in I Dare You: A Climb to the Pinnacle of Journalism

Phyllis Thomas recalls her days as a Jamaica Gleaner Journalist in her book, I Dare You: A Climb to the Pinnacle of Journalism.

Dr Marlene Street Forrest in the spotlight at OUR's complaints-handling symposium today

Head of the Jamaica Stock Exchange Dr Marlene Street Forrest will deliv.

OUR to reveal latest utilities mystery shopping results today