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AI alters middle managers work

<p>The introduction of artificial intelligence is a significant part of the digital transformation bringing challenges and changes to the job descriptions among management. A study conducted at the University of Eastern Finland shows that integrating artificial intelligence systems into service teams increases demands imposed on middle management in the financial services field. In that sector, the advent of artificial intelligence has been fast and AI applications can implement a large proportion of routine work that was previously done by people. Many professionals in the service sector work in teams which include both humans and artificial intelligence systems, which sets new expectations on interactions, human relations, and leadership.</p>
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Brian Spitzberg , Saara Julkunen , Jonna Koponen , Anne Laajalahti , Marianna Turunen , Academy Research Fellow Jonna Koponen , University Of Eastern Finland , Journal Of Service Research , Academy Of Finland , Method Of Research , Managers When Leading Service Teams , Eastern Finland , Assistant Professor Jonna , Professor Saara Julkunen , Work Characteristics Needed , Middle Managers When Leading , Integrated Service , Characteristics Needed ,

How AI alters middle managers' work

How AI alters middle managers' work
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Saara Julkunen , Marianna Turunen , Jonna Koponen , Anne Laajalahti , Brian Spitzberg , University Of Eastern Finland , Journal Of Service Research , Managers When Leading Service Teams , Service Research , Eastern Finland , Assistant Professor , Work Characteristics Needed , Middle Managers When Leading , Integrated Service Teams ,