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And the Wooden Spoon for shoddy service goes to... British Gas

Chris O Shea, boss of British Gas parent company Centrica (pictured in a mock-up) refused to collect the trophy. ....

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LEE BOYCE: Where do you stand on the great heating debate?

Where do you stand on the great central heating debate? By that I mean the question of whether you have or haven t turned on your heating yet. ....

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LEE BOYCE: Where do you stand on the great heating debate?

Where do you stand on the great central heating debate? By that I mean the question of whether you have or haven t turned on your heating yet. ....

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Which firm drove you mad in 2022? It's time for our Wooden Spoon award

With the cost of living squeeze putting huge pressure on our household finances, the last thing you need is to be let down by a company you re relying on. ....

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LEE BOYCE: My hunt for star customer service

One of the major problems flagged to us time and time again about most of the companies in this year s Wooden Spoon Awards shortlist is call wait times. ....

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