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CNN The Lead With Jake Tapper June 4, 2024 21:53:00

Scheduling, we hadn t invested in those areas. well, again, because you did not listen to those warnings catastrophic conditions were created for passengers by the hundreds of thousands all across our country. reporter: the airline vowing to do better with a software update to their scheduling system going live tomorrow. they ll upgrade their winter resiliency and are working on a top boto bottom fix. undoubtlid it will be in the millions and millions of dollars but it won t be till march we ll have finished the assessment of how much and where. reporter: the airline canceled more than 16,000 flights, stranding more than 2 million passengers over ten days in december. most could not reach customer service for help. so you won t guarantee that in a canceled flight, especially in an instance like that, that anybody will be able to reach a live person at southwest? that s what you re telling me? senator, on a day like today or analogous today, yes, we will be be be able. in an ....

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CNN CNN Newsroom June 4, 2024 18:35:00

Live tomorrow. and they re also planning to upgrade their winter resiliency, things like de-icing which were a major problem back during that disease meltdown. they are working on a top to bottom fix. it s going to cost many millions of dollars, they say, but they believe they re going to have a better assessment of what that will look like by march and, again, the airline has said they have done some more minor tweaks that they believe they re already better set up to prevent a meltdown like that in the case of a big winter storm. abby. all right, gabe cohen, thank you for that. and the shocking death toll is rising from a massive earthquake in turkey and syria. but as rescuers race against the clock there are also incredible stories of survival. we ll share them with you next. no matter your purpose, at pnc private bank we will work with you every step of the way to help you achieve it. so let us focucus on the how. just tell us - what s s your why? ....

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CNN CNN Newsroom June 4, 2024 19:53:00

Execute that plan in a timely and efficient manner. so there you hear southwest is vowing to do better in the future. the coo says they have a software update to their crew scheduling system that s going to be going live tomorrow. and they re also planning to upgrade their entire winter resiliency operation. a top to bottom fix that s going to cost many millions of dollars and the airline says they re hoping to have a plan in place for that by march and, look, they have repeatedly said they believe they re already better equipped to handle a meltdown than they were back in december and they ve made a lot of progress in paying back those customers. southwest says they have now reimbursed 273,000 customers of those passengers who were stranded, victor, bianna, they say they have less than 11,000 to go. all right, gabe cohen, thank you. well, happening now, the family of the late cinematographer halyna hutchins is announcing a new lawsuit against alec baldwin and the ....

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