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They said they were sorry the lines are still busy at peak times.
A spokesperson said: All contact centre staff need to be skilled in dealing with our complex booking software to help customers. It’s a specialist job that requires training and we have drafted in all the trained people we have available.
Keith s father Barry, 78, of Shanklin, said: It is patently obvious Wightlink didn t have a contingency plan, and after their showing on this I would hesitate to put them in charge of a used bus ticket.
My son s journey was in the end looking completely pointless, set to leave before he had arrived, and the journey is so expensive at the moment. ....

County Press , Gary Ash , Wight Class , கவுண்டி ப்ரெஸ் ,