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The Future of the CX Profession: What to Expect

While automation ramps up in the marketing industry, CX professionals don't have to fret. Learn more about the future outlook of the CX profession. ....

Baldwin Obenauf , Richard Schwartz , Colin Crowley , Trista Walker , Philip Bates , Contact Center , Contact Center Report , Strategic Framework , Digital Employee , Why Explainable , Stage Growth , Artificial Intelligence In Marketing , Metrics And Analytics , Customer Experience Management , Voice Of The Customer , Customer Experience Design , Employee Experience ,

Dealing With AI Biases, Part One

It’s only a matter of time until AI applications will become more prevalent in high-stake industries. So AI bias deserves closer examination. ....

Photos Hobby , What Is Explainable , Can We Combat Bias , Why Explainable , Does Acknowledging , Michael Wu , Digital Experience , Explainable Ai , Artificial Intelligence ,

3 Ways AI-Based Marketing Is Improving Customer Retention

This article will look at the ways that AI-based marketing can improve the customer experience while increasing customer retention. ....

Ouriel Lemmel , Baidhurya Mani , Chelsea Cohen , Based Personalization Is Improving , Where Data , Machine Learning Can Predict Consumer , Stephen Light , Why Explainable , Recommended Product , Customer Experience , Customer Loyalty , Scott Clark , Artificial Intelligence , Machine Learning ,

How AI Is Helping to Better Protect Customer Data and Privacy

This article will look at the ways that AI is being used to help protect customer privacy. ....

Eliano Marques , Ruben Gamez , Annie Spratt Unsplash , Brogan Renshaw , Ponemon Institute , Why Explainable , What Is Explainable , Uplift Legal Funding , Customer Experience , Data Breach , Data Privacy , Customer Data , Artificial Intelligence , Machine Learning ,

How Can Marketers Prepare for Google MUM?

Google announced the latest search engine upgrade MUM in May. With the first rollouts expected in coming weeks, where should marketers be focusing? ....

Multitask Uniform Model , Brief Explanation , What You Need , Know About Google , Top Stories , Why Explainable , Search Engine , Digital Marketing , Machine Learning ,