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The Power of Empathy | Comstock's magazine


When Elizabeth Dodson moved from Maryland to El Dorado Hills, she
and her husband bought a new home. Three years later, the
hot-water heater broke. The warranty had just expired (of
course), costing Dodson more than $2,000. She made a typical
rookie mistake: Because she wasn’t familiar with hard water,
which is common in the Capital Region, she didn’t know that she
needed to regularly flush the heater to remove mineral sediment
buildup. 
For Dodson, this was a setback, not a catastrophe. But she asked
her contractor, “What happens to the people who make this mistake
and can’t afford a new hot-water heater?” She was told they take ....

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