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Many businesses still see a disconnect between route planning and other key areas of the business – such as transportation, warehouse, customer services and sales. At this event, Gareth Evans and James Head from Aptean will help put you on a path towards a more integrated end to end route management solution and explain how advanced route planning, scheduling and tracking solutions can solve the disconnect. James Burman: What are the signs that an operation might have a disconnect between route planning and other parts of the business? James Head: Disconnection between route planning teams and other parts of the operation can manifest themselves in a number of ways. Often the spotlight is focused on the transport and logistics teams, and although there are some disconnections in these teams, a more obvious disconnection can be found in the customer services department. If you have a customer service team that is spending large amounts of time answering queries fro ....