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southwest. of. 2800 u.s. flights already canceled today, 2500, about 90% are southwest. challenge for our flight crews being stuck in locations not where they need to be along with the aircraft. at this point we re working to accommodate our customers as best we can and offer the most options we can. cnn s lucy kafnov is in denver. i wasn t anticipating a nightmare but it is. reporter: christmas is over but for thousands of customers the travel nightmare goes on. they canceled our flight. they said they can t help us so we don t know what to do. reporter: southwest airlines at the top of the list for cancellations. the airlines ticketing counter at baltimore s bwi airport a zoo. denver s lines for the southwest ticket counter even longer. we had to wait in a line that was four hours and it was horrible. nobody is giving us a direction on what line to get in. it s a total you know what show here. reporter: for those tlieg to call to get through, good lu ....
Temporary mourg. we morgue. we ve had various bodies and we re trying to determine if the individuals died from a blizzard-related death. we unfortunately expect many of them will. reporter: buffalo facing the daunting task of digging out from the 40 plus inches of snow that accumulated over the last week. cnn s miguel marquez has more. reporter: unprecedented storm devastating and deadly hitting western new york. we have you talk about not just the blizzard for generations, the blizzard of 22. reporter: parts of buffalo pummelled with 43 inches of snow and hurricane force winds and the death toll of two dozen people in the area. there s going to be a lot of welfare checks. unfortunately i think the toll that toll is going to go up. it s just gut wrenching. reporter: eerie county, new york, brought to a literal stand ....