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BBCNEWS HARDtalk June 4, 2024 04:39:00

Discount books. you won t do the endless two for one offers because you say that undervalues books. books are priced fairly and we shouldn t discount them and send a signal that we don t actually value them. aren t you sending a signal that you don t value your staff? i m saying that i value the eight or nine out of ten of my staff who are up that career ladder. those are the people that i need to invest in, the people who start at the beginning, we should, and should definitely, aspire as the business prospers to raise that as far as possible. but our obligations are to the career bookseller, because a career bookseller is who makes our shops what they are, and those are the people that we need to pay the most to. and you do say that one of the keys to your success is empowering your staff to make key decisions about which books are put on the most prominent display, about writing their own reviews for books and things like that. can you truly say that in any individual store, whether ....

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BBCNEWS HARDtalk June 4, 2024 04:36:00

When waterstones got into trouble i, then, did step in there and really just brought all of the ethos of 20 plus years of independent bookselling to what was then the only large bookseller left in the united kingdom. and as it happens, if you let each of those individual waterstone s run themselves and you do, really, try and be, in each individual shop, a really good bookshop, you do well. and what is the secret to a really good bookshop? i think it needs a certain amount of things to be working underneath. it needs distribution. it needs money to make the lights work and fix the carpet and put in new furniture. so there s those things. a lot of these bookstores who have done those things are failed. but what you absolutely have to have his good booksellers running those shops and they have to be free to make all the decisions within that building over which books they promote, where they put them, how they display them. and if they are given those freedoms, they will engage ....

BBCNEWS HARDtalk June 4, 2024 00:40:00

Enough copies. it happens. you will run out of a book in a shop for three reasons. either we will mess up, centrally we just won t put in enough copies, the publisher won t print enough, or the bookjust takes off in a dramatic way. we run out of colleen hoover. we run out oij rowling. these things happen. in this case, it was our fault. we didn t put in enough copies initially. back in 2021 two other authors who were writing about the transgender issue, which is a very deeply controversial issue, has very strong opinions on both sides of a debate. two other authors, helenjoyce, kathleen stock, they said that waterstones was not properly promoting and distributing their books. do you have a problem or do your staff have a problem with certain books? i think we will be making judgements as to how popular those books are. not unreasonably. they were all, i checked, they ....

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BBCNEWS HARDtalk June 4, 2024 00:36:00

Booksellers running those shops and they have to be free to make all the decisions within that building over which books they promote, where they put them, how they display them. and if they are given those freedoms, they will engage with them and all of the, sort of, special atmosphere and enthusiasm that comes from vocational booksellers in a building that they control will be allowed to flourish. and you do well then. so, it s the passion of the staff that matters most. ijust wonder, then, why in recent years you ve become known as somebody who insists on paying yourstaff, particularly when they re first taken on by waterstones, your biggest chain in the uk, why are you insist on paying them as little as possible? that. what we do is we, it s effectively, more or less, a zero sum game with the amount of money that you pay your staff. what i ve done is moved from a model when i arrived, which would have one or two people who were full time and well paid, the manager, the assistant ma ....

Ijust Wonder , Paying Yourstaff , Assistant Manager ,

BBCNEWS HARDtalk June 4, 2024 04:37:00

With them and all of the, sort of, special atmosphere and enthusiasm that comes from vocational booksellers in a building that they control will be allowed to flourish. and you do well then. so, it s the passion of the staff that matters most. ijust wonder, then, why in recent years you ve become known as somebody who insists on paying yourstaff, particularly when they re first taken on by waterstones, your biggest chain in the uk, why are you insist on paying them as little as possible? that. what we do is we, it s effectively, more or less, a zero sum game with the amount of money that you pay your staff. what i ve done is moved from a model when i arrived, which would have one or two people who were full time and well paid, the manager, the assistant manager, everybody else would be, as is the case in most retail businesses, the minimum wage or close to it. we ve put in a much more of a career structure, ....

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