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LivePerson and Infinity partner to help brands better personalize digital experiences through the power of conversational intelligence

New partnership infuses conversational context from voice channel into digital conversations
NEW YORK, March 13, 2024 /PRNewswire/ LivePerson , the enterprise leader in digital customer. ....

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People: MSB Solicitors; Avison Young; H&H Group; Kings Chambers; Infinity; Petal & Co

North West law firm MSB Solicitors has expanded and bolstered its Family Law team with the appointment of Rachael Banks, who joins as a Barrister. With a ....

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Poor call centre experiences could cost businesses up to 84% of returning customers

Customers reveal that long call queues and dealing with an Interactive Voice Response system as their top call frustrations.
London, UK – 8th November 2022 –Infinity, the global call int. ....

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Rising anxiety amongst homebuyers as banks fail to meet customer call needs

London, 7 November 2022 - Infinity, the global call intelligence and speech analytics platform, can today reveal that it has seen a significant spike in calls to financial service institution using its platform in relation to UK interest rates soaring. ....

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SaaS group acquires Salford's ResponseTap Prolific North

SaaS group acquires Salford's ResponseTap Prolific North
prolificnorth.co.uk - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from prolificnorth.co.uk Daily Mail and Mail on Sunday newspapers.

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