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Warranty Help: Sears customer contacts News 5 after company gave her the warranty runaround Company issues refund after News 5 Investigates contacted them Some Sears customers believe the bankrupt company isn t honoring the protection plans they sold. When one Colorado Springs woman couldn t get her broken refrigerator replaced, she called News 5 Investigates for help. and last updated 2021-01-14 19:12:59-05 COLORADO SPRINGS â Retailers often try to sell you extended warranties on electronics and major appliances, but some Sears customers believe the bankrupt company isn t honoring the protection plans they sold. When one Colorado Springs woman couldn t get her broken refrigerator replaced, she called News 5 Investigates for help. ....