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Jose “Joel” Velez solemnly marched to the front of the Student Center ballroom, surrounded by tearful onlookers. A young woman handed him a white rose, and he bowed his head ....
Informationweek Commentary Image: blacksalmon - stock.adobe.com Advances in technology are evolving at what feels like lightning speed. As organizations grapple with the changes brought on by 2020, many have turned to artificial intelligence to manage customer data and enforce new, more efficient processes. This is happening at both a granular, departmental level as well as across major industries and sectors. Specifically, the customer service field is undergoing a significant transformation thanks to advanced AI functionality. In fact, according to a global study conducted by Salesforce, service teams ramped up their adoption of artificial intelligence by 32% since 2018, and their adoption of chatbots shot up by 67%. ....