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Federal Ombudsman disposed of 130,112 complaints in 2020, President told
March 4, 2021
ISLAMABAD, Pakistan: The Wafaqi Mohtasib (Federal Ombudsman) Syed Tahir Shahbaz on Thursday met President Dr. Arif Alvi at Aiwan-e-Sadr in Islamabad and presented him the annual report 2019-20 about the performance and achievements of his organization.
Syed Tahir Shahbaz informed that the Federal Ombudsman made tremendous efforts by redressing record numbers of complaints despite the COVID-19 pandemic.
The Wafaqi Mohtasib apprised that out of 133,521 complaints, 130,112 were disposed of during 2020 while relief was provided to 70,311 complainants which constituted 50% of the total disposal.
In addition, he informed that the media awareness campaign, which was launched on the direction of the President of Pakistan, led to a surge in online complaints to 77,930 as compared to 11,289 during 2019. ....

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