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Researchers awarded more than $38 4 million

Researchers awarded more than $38 4 million
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HubSpot s Fourth Service Hub Relaunch Promises Greater Help Desk Customization

HubSpot announced the fourth relaunch of its Service Hub, offering up new help desk customization, improved feedback collection tools and more.

Poorvi shrivastavService level agreements slasService hubFunctionality allows for better serviceService hub onService hub at hubspotService level agreementsFunctionality allowsHelp deskChannel offeringsPowered automationAll in one solutionspreviouslyHubspot paymentsSales hubCustomer relationship managementVoice of the customer

Gain Smarter CX Insights With AI-Driven VoC Programs

Fueled by advancing technology, Voice of the Customer programs allow organizations to gain real-time CX insights. Learn more.

Daniel zivDeborah alvordDrive better voiceText analytics help avoid biasUncover trendsVice presidentText analyticsGlobal product strategyEric headHow customer data platforms can benefitArtificial intelligence in marketingMetrics and analyticsVoice of the customerVoice interfacesOperational customer data platformsCall center analytics

Uniphore Reveals Growth Goals Amid $400 Million Series E Funding

After multi-million dollar funding round, Uniphore announces plans to extend market leadership in voice AI, computer vision and other technologies.

United statesUmesh sachdevAsia pacificHilarie koplow mcadamsAcquisitions to uniphore team as companyEmotion research labDeloitte technology fastNorth americaRobotic process automationAirmeet raisesBoost event engagementVenture partnerBalaji raghavanChief technology officerAndrew dahlkemperChief people officer

Ethical Conversational AI: What Is It and Why Does It Matter?

In today's world, AI has become almost inescapable. While the tech offers up many conveniences, it also puts forward new ethical challenges. Learn more.

United statesOuriel lemmelMark rolstonWashington postEuropean commissionArtificial intelligence instituteTuring testChief creative officerResponsible artificial intelligence instituteNorth americaEthics guidelinesTrustworthy artificialWhat is ethicalWhy is it vitallyArtificial intelligence in marketingUser experience

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