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Verint Execs and Customers Discuss What s Next After the Pandemic on Day 2 of Engage At the height of the pandemic, companies sent their workers home for their own health and safety. Now, as businesses reopen, they must grapple with a workforce that would sooner stay home, Verint executives and customers said during the second day of the virtual Verint engage21 conference yesterday Our lives and our jobs were already changing before the pandemic started, Nancy Porte, Verint s vice president of customer experience, said during a panel discussion on the return to work. The events of 2020 added fuel, she added. We changed the way that we work and engage with customers. We also met new expectations, not only from customers, but also from employees. From moving work to home and now, potentially, moving work back to the office, there were a lot of challenges that we faced. ....