Published: 12 January 2021
The strategy was simple - to measure success in terms of baseline numbers, that is, improvement in customer satisfaction and market share, and indeed, this laser-like focus has paid off.
With a bronze win for Excellence in HR Change Management at HR Excellence Awards 2020, Singapore, Uttam Toyota’s HR team credits team effort in building the organisation capability model and finding a silver lining in the pandemic in the form of optimising change management frameworks through digital transformation and communication.
Q What is your organisation’s winning HR strategy, and what are some milestones you’ve accomplished along this journey?