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Does Company Culture Really Matter When it Comes to Customer Experience?

If the connection between company culture, CX and improved revenue is so clear, why aren’t we all running out to change everything about how we work? ....

Jason Goodman , Capgemini Digital Transformation Institute , Aberdeen Group , Experience Drives Customer , Digital Transformation Institute , Get More From Your Voice , Frontline Workers , Untapped Knowledge Workers , Customer Experience , Company Culture , Emission Statements , Melissa Henley , Employee Experience ,

What Intranets Deliver Workplaces Today

Once considered a static digital bulletin board, intranets now have the potential to support vibrant communities which add to positive employee experiences. ....

Josh Rakower , Can You Mass Produce , Down Silos , What Employees Always Want From Their , New Consumption , Frontline Workers , Untapped Knowledge Workers , Google Workspace , Town Hall , Sensitive Data , Dux Raymond Sy , Employee Experience , Cloud Computing , Digital Workplace ,

Returning to Work? Mind the Communications Gap!

PHOTO:
Bruno Figueiredo | unsplash
As companies plan their version of the return to the workplace, are they prepared for what to expect? More importantly, are they prepared for what their employees might expect or need? For some, the thought of once again having to spend precious time commuting or talking to people face-to-face and not through a computer screen may provoke anxiety. What might feel surreal and in the distant future will become reality before we know it â and companies need to be prepared for the feelings, reactions and expectations of their employees that will come as a result.
Gen Z Won t Be Returning to the Office. For Some, It Will Be Their First Time In ....

City Of , United Kingdom , Bruno Figueiredo , Digital Maturity Of Internal Communications , Manpower Group , Workforce Institute At Kronos , Pew Research , For Some , Digital Maturity , Employees Where They Are , Frontline Workers , Untapped Knowledge Workers , Employee Communication App , Workforce Institute , நகரம் ஆஃப் , ஒன்றுபட்டது கிஂக்டம் , புருனோ பிகுேய்ரேதோ , மனித சக்தி குழு , தொழிலாளர்கள் நிறுவனம் இல் குரோனோஸ் , பியூ ஆராய்ச்சி , க்கு சில , டிஜிட்டல் முதிர்ச்சி , முன்னணி தொழிலாளர்கள் , தொழிலாளர்கள் நிறுவனம் ,