HIS arrival at Pos Malaysia Bhd had raised eyebrows as he is the first non-Malaysian CEO of the national postal service company. Some pointed out that the appointment of Charles Brewer, a Briton, to helm Pos Malaysia could indicate a complete change in the way the group has been run all these years. Others opined that Brewer was brought in to do what Malaysian CEOs could not do cull the workforce. While change, especially at a group that has been suffering years of financial losses, could be good, it is also true that it is human nature to be averse to change.