HIS arrival at Pos Malaysia Bhd had raised eyebrows as he is the first non-Malaysian CEO of the national postal service company. Some pointed out that the appointment of Charles Brewer, a Briton, to helm Pos Malaysia could indicate a complete change in the way the group has been run all these years. Others opined that Brewer was brought in to do what Malaysian CEOs could not do — cull the workforce. While change, especially at a group that has been suffering years of financial losses, could be good, it is also true that it is human nature to be averse to change.