Reseller News
Join Reseller News
Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.Sign up now
Spark taps Calabrio for United Front Line initiative
The Spark initiative is designed so that resources will flow to where the customer is. Credit: Spark
Spark is rolling out solutions by customer engagement software vendor Calabrio to help underpin its Unified Front Line initiative, a new way of working that sees employees cross-skilled across multiple customer touchpoints, making up part of an end-to-end ‘homebase’.
Headquartered in the United States, Calabrio is supplying its cloud-based workforce management (WFM) solution for the telco’s internal initiative.
General
Spark adopts Calabrio cloud-based workforce management platform for Unified Front Line Initiative Wednesday 14 April 2021 | 12:15 CET | News New Zealand operator Spark, has selected customer experience intelligence company Calabrio to supply a cloud-based workforce management (WFM) service as part of its Unified Front Line initiative. Spark says this initiative is a new way of working at Spark where employees are cross-skilled across multiple customer touchpoints and are part of a homebase . Resources will flow to where the customer is, including contact centers, retail stores and at-home customer visits as demand requires.
Thank you for visiting Telecompaper
Sign up below to get access to the rest of this article and all the telecom news you need.
Spark NZ Selects Calabrio as Part of Unified Front Line Initiative
on April 14 2021 5:30 PM
Cloud-first workforce engagement management platform chosen to enable market-leading Digital Services company to flow workforce across contact centers, retail stores and at-home visits, to be where their customers are
AUCKLAND, New Zealand (BUSINESS WIRE) #CCaaS Calabrio, the customer experience intelligence company, has been selected by Spark, New Zealand’s largest telecommunications and digital services company, to supply a cloud-based workforce management (WFM) solution as part of its Unified Front Line initiative. The initiative is a new way of working at Spark where employees are cross-skilled across multiple customer touchpoints and are part of an end-to-end “homebase.” Resources will flow to where the customer is: contact centers, retail stores and at-home customer visits as demand requires.